Frequently Asked Questions

Anyone diagnosed with cancer should register for the CancerCARE Program as soon as possible. The time between diagnosis and treatment planning is where CancerCARE has the greatest opportunity to impact outcomes, care quality and costs. Have Members register online, or call CancerCARE at 1-877-640-9610.

Yes, we can help!  Members are encouraged to contact the CancerCARE Program anytime during their treatment or in remission for resources and support.

We always encourage Members to participate, but not all choose to activate this benefit. Even though CancerCARE may not be communicating with the Member, CancerCARE may have an Oncology Nurse Expert monitor care plans and treatment outcomes with the Member’s provider on behalf of the plan.

Absolutely. We have a packet of member materials including a program overview, FAQ, testimonials, posters, and postcards and more. These are a great tool to help explain the program to members as well as encourage and guide them on how to contact us if they receive a cancer diagnosis. A packet of these materials are provided to the broker or HR contact upon the group’s implementation.

Each group has an assigned CancerCARE Account Manager to be their main point of contact from implementation forward.  If you are unsure who your designated Account Manager is, please email CancerCARE at noreplyaccountmanagers@cancercareprogram.com. Account Managers will assist you with questions, provide materials, gather patient information and help clarify our reporting system.

The CancerCARE Program releases group specific reports and newsletters quarterly via a ShareFile document portal. Upon implementation, the broker will be added to access these reports. If you would like to add contacts to your ShareFile portal, or request a utilization report between quarters, please contact your Account Manager.

HR Overview Video

Learn about CancerCARE and the benefits it offers your employees in our short introduction presentation.

Member Material

Access all of our material created for members here as well as a physicals material request form.

Support

Do you have specific inquires about the program? Reach out to one of our representatives here.