Member Rights and Responsibilities
At Cancer CARE for Life, we respect your rights and want you to know what you can expect from us, as well as what we ask of you.
Your Rights
As a member, you have the right to:
- Be treated with respect, dignity, and privacy at all times.
- Receive services that are fair and equal for everyone.
- Receive information in a way you can understand, with language help or support for special needs if needed.
- Make decisions about your care, including the right to refuse treatment when allowed by law.
- Ask questions and receive clear, honest answers about your health, treatment, and care options.
- Voice a complaint, file a grievance, or appeal a decision without fear of discrimination or punishment.
- Refuse treatment or services and be told how this may affect your benefits or health.
- Be notified if your care management services change or end.
Your Responsibilities
As a member, you are responsible for:
- Giving accurate and complete information about your health, history, and insurance.
- Asking questions if you do not understand your diagnosis, treatment, or what is expected of you.
- Reporting any changes in your health or insurance right away.
Our Commitment
We are committed to protecting your rights and helping you meet your responsibilities. By working together, we can ensure you receive the best possible care and services.